Get in Touch With Us
We like hearing from the people who read what we publish. Whether you have spotted something that looks out of date, want to share a suggestion, or simply have a question, this page explains how to reach us and what to expect once you do.
The Best Way to Reach Us
The quickest route is email. Write to us at [email protected] and your message will go straight to the people who look after the site. We read every email ourselves rather than passing them through an automated system.
What You Can Write to Us About
People get in touch for all sorts of reasons. Some of the most common include:
- Corrections: if a detail on one of our pages looks wrong or has changed, tell us which page and what you noticed.
- General questions: if something we have written is unclear, ask and we will do our best to explain it more plainly.
- Feedback: tell us what you find helpful, what feels confusing, or what you would like us to cover next.
- Partnership or media enquiries: please add a short outline of your request and how we can contact you.
Helping Us Help You
A few small details make a big difference. A clear subject line, such as "Possible error on a page" or "Question about an article", helps us sort messages quickly. If your note relates to a particular page, include the link or page title. Screenshots are welcome too, as long as they do not show personal information you would rather keep private.
When You Can Expect a Reply
We aim to answer most emails within two to three working days. Messages sent over a weekend or a bank holiday may take a little longer. If your question needs some checking before we can respond properly, we will let you know that we are looking into it rather than leave you waiting in silence.
What We Cannot Do
We are an information website, so we are not able to handle account problems, payments or disputes on behalf of any outside service. For those, it is best to contact the provider directly. We are always happy, however, to point you towards general guidance where we can.
Your Information Matters
When you email us, we only use your details to reply and to keep a record of our conversation. You can read more about how we store and protect personal information in our Privacy Policy. For the rules that apply to using this website, including how our content may be shared, please see our Terms of Use.
Thank you for taking the time to write. Every message helps us keep our pages accurate, clear and genuinely useful.